EMDR Center of the Rockies Policies

Accessing video programs

If you purchased an On-Demand training and are having problems accessing it, please contact our Training Coordinator.

CE Program certificates:  

CE certificates are issued automatically after completion of each program through our Thinkific platform.  We advise you to store these certificates carefully. If you do misplace the certificate, you may contact our Training coordinator a fee of $10 will be charged to reproduce the document.

Trainings Disclaimer

The trainings and information provided by EMDR Center of the Rockies are offered with the understanding that the trainers and contributors quoted in the content are opinions expressed solely of the trainers.

 No information contained in these trainings should be considered legal, medical or ethical advice,  and will not serve as a substitute for consultation with a qualified attorney, medical doctor or your State Licensing Board regulations.

 The information presented by EMDR Center of the Rockies or any contributors, accurate at the time of course publication, to the best of our knowledge. We assume no responsibility for errors, omissions, or changes in requirements. Legal, ethical, medical, clinical, and cultural standards can change quickly, and it is ultimately the responsibility of each individual therapist to remain current on these topics.

 Any application of the techniques, ideas and suggestions in these courses, trainings, emails or website information is at the reader’s, buyer’s and member’s sole discretion and risk. EMDR Center of the Rockies Trainers, Consultants and Advisory Board, and other contributors will not be held liable, nor be responsible to any person or entity with respect to any loss or damage caused, or alleged to be caused, directly or indirectly by the use, application or reliance upon any information contained in these courses, trainings, emails, services provided or website. (EMDRoftheRockies.com)

 All therapists, and others trained by EMDR Center of the Rockies, as well as any person receiving services from a person trained by EMDR Center of the Rockies or contracting with EMDR Center of the Rockies, agree that EMDR Center of the Rockies, and its Trainers, Consultants and Advisory Board are not legally liable or responsible for the actions of these persons. All people trained by EMDR Center of the Rockies or providing services through a contract with EMDR Center of the Rockies are legally liable and responsible for their own actions and services provided under their individual and business malpractice and professional liability insurance. EMDR Center of the Rockies will not be held responsible for the services provided and actions of individuals.

EMDR Advanced Training Access Extension for On-Demand Programs

To extend access to any of the training programs, you must notify the Training Coordinator and an extension of one month can be provided.

Refund Policy

For live programs, refund policies are on the registration page. EMDR Center of the Rockies offers full refunds until 3 weeks prior to the program.  Following that, no refunds are offered with cancellation within one week of the program.

Disability Accommodations

All on-site programs are held in ADA-compliant facilities.  For virtual on-demand programs, please notify our Training Coordinator for any special requests. 

Complaint and Grievance Procedure

Grievance Policy

EMDR Center of the Rockies is fully committed to conducting all activities in strict conformance with the the American Psychological Association’s Code of Ethics, the  American Counseling Association’s Code of Ethics, and the EMDRIA Code of Conduct. EMDR Center of the Rockies and all presenters, consultants, staff members and Advisory Board will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards is the responsibility of the Owner and Training Director, Tamra Hughes and the EMDR Center of the Rockies Advisory Board. A copy of these procedures will be provided upon request.

Contact information:

Psychologist Advisory Board:

Marian Camden, PsyD  marian.camden@gmail.com

Shelley Bresnick, PsyD  shelleybresnick@gmail.com

Julie VanHeyningen, PsyD  drjvanh@vanhpsych.com

Anahita Lake-Khosravi, PsyD, BCBA  anahitalk@empoweredlivingcollective.com

Owner/Training Director:

Tamra Hughes, MA, LPC  tamra@emdroftherockies.com

Ethical complaints

Ethical complaints will be addressed in conformance with the American Psychological Association and American Counseling Association guidelines. 

1. To be acted on, ethical complaints must be in writing and state the name of the complainant, the nature of the alleged ethical violation, and the name(s) of the persons being accused of the ethical violation.
2. If the complaint concerns a participant who is alleged to have violated confidentiality or another major ethical guideline as described in the Participant Agreement, the Training Director will investigate the complaint.
3. If the ethical complaint is serious and found to have merit, the participant will be dismissed from the training without a refund as stated in the Participant Agreement.
4. If the complaint is found not to be serious or not to have merit, the Training Director will attempt to informally mediate a resolution.
5. The complainant may be directed to the relevant professional association or licensing board and encouraged to take appropriate action.
6. If the complaint concerns a staff member who is alleged to have violated ethical guidelines of his or her licensing and/or professional association, the Training Director will investigate the complaint and if appropriate will consult with ethics advisor(s) from the Colorado Counseling Association and American Psychological Association to determine what additional actions if any may be appropriate.
7. The Training Director will attempt to mediate the situation informally.
8. If the complaint is serious and appears to have merit, the complainant may be directed to the relevant professional association or licensing board and encouraged to take appropriate action.
9. The Training Director may take additional corrective actions to assure the situation is appropriate addressed. These may include directing the staff person to obtain education or consultation on the relevant guidelines and could include dismissal.

Grievances

EMDR Center of the Rockies goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems. There may be occasional issues that come to the attention of the staff, which require intervention and/or action on the part of the Training Director. This procedural description serves as a guideline for handling such grievances.

When a training participant files a grievance, the following actions will be taken.

1. If the grievance concerns a trainer, training supervisor or training consultant, the content presented by a staff person, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in writing and to indicate whether grieved person a) wishes to remain confidential and b) wishes an action to be taken. Only written complaints will be acted on.
2. Grievance will be reviewed by EMDR Center of the Rockies Advisory Board.
3. If no action is requested, the Advisory Board will review the complaint, and if appropriate, pass the comments on to the appropriate staff member(s), and if requested, may attempt to protect the confidentiality of the grieved individual. However due to the small size of the training program provided by the EMDR Center of the Rockies confidentiality may not be possible when reviewing a complaint with the appropriate staff member(s). If appropriate, the Advisory Board may review the grievance with the appropriate staff member(s) to clarify the nature of the grievance, the staff member’s actions, and what actions if any need to be taken to address the issues raised in the
4. In order for action to be considered, the request must be in writing and must clearly state the grievance and identify the complainant. Unwritten or anonymous grievances will not be acted on.
5. If the grievance concerns the content of the training, level of presentation, or the facilities in which the workshop was offered, the CE Director will mediate and will be the final arbitrator.
6. If the grievance is related to a violation of the Participant’s agreement and the grieved person has failed to comply with one or more provisions of the Participant’s agreement, the Training Director may remove the grieved person from the training without refund as described in the Participant’s agreement.
7. If the complainant is in compliance with the Participant’s agreement and requests action, the Training Director will:
8. Offer to mediate the complaint to find a positive resolution.
9. For complaints about the Training Director, the Training Director may at his sole discretion request mediation by a staff member not involved in the complaint or a neutral outside mediator.

If a positive resolution cannot be found, the Training Director may in his sole discretion:

1. Provide a credit for a subsequent training.
2. Provide a partial or full refund of the workshop fee.
3. Direct the person to withdraw from the program without refund.

Diversity and Cultural Competence

EMDR Center of the Rockies is committed to recognizing and eradicating all forms of racism and discrimination. We believe in working to eliminate racial injustices in our community and strive to grow a healthier, more diverse community of EMDR clinicians.

We recognize that regardless of one’s own race or ethnicity, individuals are at various stages in the anti-racist journey and that bias exists both unconsciously or unintentionally.  Racism is a combination of biases and prejudice, in addition to social and institutional power.  As an anti-racist organization, we will purposefully strive to foster change in both our local community and in the broader community of EMDR clinicians and future EMDR clinicians. It is our commitment to stand together as an anti-racist organization, To develop trainings and workshops that promote education for the EMDR community about working with the trauma of discrimination and racial injustice. To continue to grow and learn new ways to increase the racial, cultural, and ethnic diversity of EMDR clinicians, consultants, and trainers in our community, to develop trainings and workshops that promote education for the EMDR community about working with the trauma of discrimination and racial injustice, to continue to grow and learn new ways to increase the racial, cultural, and ethnic diversity of EMDR clinicians, consultants, and trainers in our community.