Accessing video programs
If you purchased an On-Demand training and are having problems accessing it, please contact our Training Coordinator.
CE Program certificates: CE certificates are issued automatically after completion of each program through our Thinkific platform. We advise you to store these certificates carefully. If you do misplace the certificate, you may contact our Training coordinator a fee of $10 will be charged to reproduce the document.
EMDR Advanced Training Access Extension for On-Demand Programs
To extend access to any of the training programs, you must notify the Training Coordinator and an extension of one month can be provided.
Refund Policy
For live programs, refund policies are on the registration page. EMDR Center of the Rockies offers full refunds until 3 weeks prior to the program. Following that, no refunds are offered with cancellation within one week of the program.
Disability Accommodations
All on-site programs are held in ADA-compliant facilities. For virtual on-demand programs, please notify our Training Coordinator for any special requests.
Complaint and Grievance Procedure
Grievance Policy
As Founder and Training Director for EMDR Center of the Rockies and as a Licensed Professional Counselor in Colorado, Ms. Hughes is fully committed to conducting all activities in strict conformance with the American Counseling Association’s Code of Ethics, the American Psychological Association’s Code of Ethics and the EMDRIA Code of Conduct. Tamra Hughes, MA, LPC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards is the responsibility of the Owner and Training Director, Tamra Hughes. A copy of these procedures will be provided upon request.
Ethical complaints
Ethical complaints will be addressed in conformance with the American Psychological Association and American Counseling Association guidelines.
1. To be acted on, ethical complaints must be in writing and state the name of the complainant, the nature of the alleged ethical violation, and the name(s) of the persons being accused of the ethical violation.
2. If the complaint concerns a participant who is alleged to have violated confidentiality or another major ethical guideline as described in the Participant Agreement, the Training Director will investigate the complaint.
a. If the ethical complaint is serious and found to have merit, the participant will be dismissed from the training without a refund as stated in the Participant Agreement.
b. If the complaint is found not to be serious or not to have merit, the Training Director will attempt to informally mediate a resolution.
c. The complainant may be directed to the relevant professional association or licensing board and encouraged to take appropriate action.
3. If the complaint concerns a staff member who is alleged to have violated ethical guidelines of his or her licensing and/or professional association, the Training Director will investigate the complaint and if appropriate will consult with ethics advisor(s) from the Colorado Counseling Association and American Psychological Association to determine what additional actions if any may be appropriate.
a. The Training Director will attempt to mediate the situation informally.
b. If the complaint is serious and appears to have merit, the complainant may be directed to the relevant professional association or licensing board and encouraged to take appropriate action.
c. The Training Director may take additional corrective actions to ensure the situation is appropriately addressed. These may include directing the staff person to obtain education or consultation on the relevant guidelines and could include dismissal.
Grievances
Tamra Hughes, MA, LPC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems. There may be occasional issues that come to the attention of the staff, which require intervention and/or action on the part of the Training Director. This procedural description serves as a guideline for handling such grievances.
When a training participant files a grievance, the following actions will be taken.
1. If the grievance concerns a trainer, training supervisor or training consultant, the content presented by a staff person, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in writing and to indicate whether grieved person a) wishes to remain confidential and b) wishes an action to be taken. Only written complaints will be acted on.
2. If no action is requested, the Training Director will review the complaint, and if appropriate, pass the comments on to the appropriate staff member(s), and if requested, may attempt to protect the confidentiality of the grieved individual. However due to the small size of the training program provided by the EMDR Center of the Rockies confidentiality may not be possible when reviewing a complaint with the appropriate staff member(s). If appropriate, the Training Director may review the grievance with the appropriate staff member(s) to clarify the nature of the grievance, the staff member’s actions, and what actions if any need to be taken to address the issues raised in the grievance.
3. In order for action to be considered, the request must be in writing and must clearly state the grievance and identify the complainant. Unwritten or anonymous grievances will not be acted on.
4. If the grievance concerns the content of the training, level of presentation, or the facilities in which the workshop was offered, the CE Director will mediate and will be the final arbitrator.
5. If the grievance is related to a violation of the Participant’s agreement and the grieved person has failed to comply with one or more provisions of the Participant’s agreement, the Training Director may removed the grieved person from the training without refund as described in the Participant’s agreement.
6. If the complainant is in compliance with the Participant’s agreement and requests action, the Training Director will:
a. Offer to mediate the complaint to find a positive resolution.
b. For complaints about the Training Director, the Training Director may at his sole discretion request mediation by a staff member not involved in the complaint or a neutral outside mediator.
7. If a positive resolution cannot be found, the Training Director may in his sole discretion:
a. Provide a credit for a subsequent training.
b. Provide a partial or full refund of the workshop fee.
c. Direct the person to withdraw from the program without refund.
Diversity and Cultural Competence
EMDR Center of the Rockies is committed to recognizing and eradicating all forms of racism and discrimination. We believe in working to eliminate racial injustices in our community and strive to grow a healthier, more diverse community of EMDR clinicians.
We recognize that regardless of one’s own race or ethnicity, individuals are at various stages in the anti-racist journey and that bias exists both unconsciously or unintentionally. Racism is a combination of biases and prejudice, in addition to social and institutional power. As an anti-racist organization, we will purposefully strive to foster change in both our local community and in the broader community of EMDR clinicians and future EMDR clinicians. It is our commitment to stand together as an anti-racist organization, To develop trainings and workshops that promote education for the EMDR community about working with the trauma of discrimination and racial injustice. To continue to grow and learn new ways to increase the racial, cultural, and ethnic diversity of EMDR clinicians, consultants, and trainers in our community, to develop trainings and workshops that promote education for the EMDR community about working with the trauma of discrimination and racial injustice, to continue to grow and learn new ways to increase the racial, cultural, and ethnic diversity of EMDR clinicians, consultants, and trainers in our community.